Help & Customer Support

GoalsOnTrack is a web-based goal setting system and personal achievement software that can help you keep goals on track and get things done. Unlike traditional goal setting software, GoalsOnTrack not only allows you to set and manage goals, but most importantly, it provides many features that help you create action steps and do tasks to follow through. Whenever you complete a task, you will see instant progress on your goals. You will be motivated to make real progress on achieving your goals. Beyond that, it also keeps track of how much time you spent on tasks and goals, so that you can better manage your time and priorities. For more features, please refer to the full feature list.

We take security and user privacy seriously. All the data you enter into the program is completely secure and confidential. We'll never access, disclose or share your personal information with anyone. In addition, all your journal entries are encrypted and only decrypted when displayed back to you when you login and view the page.

We also provide secure HTTPS access (https://secure.goalsontrack.com/login), however the regular HTTP access is usually a little faster than https.

Absolutely. We have great confidence that our software can really help people reach goals. Feel free to sign up for yourself to give it a try. We offer a 60-day money-back guarantee. If you're not satisfied or for whatever reason want to cancel, just send us an email and your request is processed within 2 business days.

We are a proud member of Better Business Bureau (BBB). We stand behind our products and guarantee customer satisfaction or we will refund your money.

Every goal has a number of supporting tasks. If you don't specify the "Progress Metric" field when setting your goal, the progress will be calculated as the percentage of completed tasks over total tasks. If it does get set, for example, you set "Progress Metric" on your goal to be "100 sales calls", then whenever a task is completed, the system will ask you how many "sales calls" you have completed with this task. That number will be accumulated and finally used to calculate the progress percentage over the goal's target value.

Please also check the User Manual where goal tracking is explained in more detail.

On the "Dashboard" page, you can use timers to track your time spent on tasks. Each task has a timer, and a time progress indictor(a sequence of dots). Once a timer is started, those indictor dots start getting filled up. Each dot represents 15 minutes. So for every hour, 4 dots will be filled up. You can start, stop and resume the timer anytime you want. When you check off a task, if its timer is still running, it will be automatically stopped.

For time spent on goals, it will be the total amount of time spent on all completed tasks that belong to their goal. This is automatically calculated, and you can see the total time spent on goals on the Report page.

GoalsOnTrack supports syncing your tasks and goals with external calendar tools via iCalendar feeds. To sync your goals and tasks with Google Calendar or Microsoft Outlook, simply go to the "Goals" page, and copy the "iCalendar" link next to each goal, and then import that link as an iCal link in external calendar tools.

Check this blog post for some screen shots with instructions on how to do this.

No. You don't have to be logged in all the time when the timer is running. As long as a timer is started, a time log entry is saved on the back end server. You can then close the browser and do whatever you need to do to complete the task. Once it's done, you can go back to the site, and you will see the timer is shown as still running. Now you can stop the timer or check off the task as done. However, there is an upper limit on how long a timer can run, which is currently set at 4 hours. If a task will take more than 4 hours, it is suggested you further break down the task into several smaller tasks.

Your login user name and password is sent to the email address you used when signing up. (If you sign up using PayPal, it will be your PayPal account email.) Please allow a few minutes before checking your email. Be sure to also check junk/spam folders if you're using a public email provider, such as yahoo, hotmail, etc. If you still don't receive your login info, please write us an email and we will help you out.

If you signed up via ClickBank order page, you will receive your login and password within 2 business days, as your account has to be manually setup and activated. Thanks for your patience.

Your login user name is the email address you used when signing up. To retrieve your forgotten password, please go to the login page, and click the "Forgot your password" link.

Once you are logged in, please click "My Info" link on top-right corner of the page. From there you should be able to change your password. It will be effective the next time you login.

Please send us your account cancellation request through Contact Us page. Your request will be processed in 48 hours. If you paid using a credit card, you will not be billed again. If you paid through PayPal, your PayPal subscription will be cancelled as well.